Privacy policy

Privacy Policy

Last Updated: September 13, 2026

Welcome to Eley ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website and purchase digital books from Eley.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Billing information

  • Payment transaction details

  • IP address

  • Browser and device information

  • Website usage and analytics data

2. How We Use Your Information

We may use your information to:

  • Process and verify purchases

  • Deliver digital books and services

  • Provide customer support

  • Improve our website and user experience

  • Prevent fraud and unauthorized activities

  • Comply with legal obligations

3. Payment Processing

Payments on Eley may be processed through third-party payment providers. We do not store complete credit card, debit card, UPI PINs, banking passwords, or other sensitive payment credentials on our servers.

All payment information is handled according to the policies of the respective payment service provider.

4. No Liability for Payment Errors

Eley shall not be held responsible for:

  • Incorrect payment information entered by users

  • Payments sent to the wrong account due to user error

  • Banking failures

  • UPI failures

  • Payment gateway interruptions

  • Delayed payment confirmations

  • Network outages

  • Unauthorized access resulting from the user's negligence

  • Issues caused by third-party payment providers

Users are solely responsible for verifying payment details before completing any transaction.

5. Mis-Transactions and Payment Disputes

In the event of a mistaken transaction, duplicate payment, incorrect payment amount, or payment made to an incorrect account due to user error, Eley shall not be liable for any loss, refund, recovery, or compensation.

Any disputes regarding payments must be addressed directly with the respective bank, payment gateway, UPI provider, card issuer, or financial institution.

6. Digital Product Delivery

Eley provides digital books and educational content. Once access, download links, or digital delivery has been provided, the product is considered delivered.

Users are responsible for ensuring they provide accurate email addresses and account information during purchase. Digital products are generally non-returnable and non-refundable after delivery.

7. Cookies and Analytics

We may use cookies and analytics tools to:

  • Understand website traffic

  • Improve performance

  • Enhance user experience

  • Monitor website security

You may disable cookies through your browser settings, although certain features may not function properly.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including:

  • Payment gateways

  • Analytics providers

  • Hosting providers

  • Email delivery services

We are not responsible for the privacy practices, content, policies, security, or actions of any third-party service.

9. Intellectual Property

All books, content, graphics, logos, designs, text, downloads, and materials available on Eley are protected by applicable copyright and intellectual property laws.

Users may not:

  • Copy

  • Reproduce

  • Resell

  • Redistribute

  • Share

  • Upload

  • Modify

  • Republish

any content from Eley without prior written permission.

10. Security

We take reasonable security measures to protect user information. However, no online transmission or storage system can be guaranteed to be 100% secure.

Users acknowledge that they use the website at their own risk.

11. Limitation of Liability

To the maximum extent permitted by law, Eley shall not be liable for:

  • Direct or indirect losses

  • Business interruption

  • Data loss

  • Revenue loss

  • Payment failures

  • Service interruptions

  • Technical errors

  • Third-party actions

  • Unauthorized access

  • Cyberattacks

  • User negligence

Our total liability, if any, shall not exceed the amount paid by the user for the specific digital product purchased. Similar limitation clauses are commonly used by digital-product websites.

12. Changes to This Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of Eley shall be subject to the exclusive jurisdiction of the courts of India.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through the contact information provided on the Eley website.\